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Join forward-thinking schools using Gradenest to automate result processing, eliminate grading errors, and gain AI-powered operational insights.
Our formal commitments to uptime availability, support response windows, and absolute data ownership.
We guarantee platform availability during continuous assessments and end-of-term grading collation weeks.
Your data belongs fully to you. Export rosters, grades, and logs in Excel or CSV formats whenever you want.
Compliance with regional data privacy laws, complete database isolation, and regular security penetration testing.
Our response time guarantees are tiered based on issue severity to ensure critical issues are addressed immediately.
| Priority Level | Target Response Time | Example Scenario |
|---|---|---|
| Urgent | < 30 Minutes | Complete system blackout, grading lock issues, or database errors during collation periods. |
| High | < 2 Hours | Teacher login issues, configuration questions, or broadsheet compilation errors. |
| Medium | < 4 Hours | General portal questions, feature requests, or parent registration queries. |
Learn more about our availability auditing, data protocols, and migration standards.
Uptime is monitored using third-party monitoring services and calculated monthly. We exclude scheduled maintenance windows, which are performed during low-traffic weekend hours.
Absolutely. Gradenest does not lock in your data. You can download complete databases, grades, student history, and files at any point in standard formats.
We perform automated hourly incremental backups and daily full system backups stored across geographically separated secure cloud facilities to prevent data loss.
Join hundreds of schools already using Gradenest to save time, eliminate errors, and improve academic outcomes.