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Join forward-thinking schools using Gradenest to automate result processing, eliminate grading errors, and gain AI-powered operational insights.
Connect with Gradenest support engineers. We provide direct WhatsApp chat groups, live portal support, and priority hotlines.
Choose the channel that works best for your team's immediate requirements.
Direct access to our support group. Get quick answers to questions in under 10 minutes.
Chat with an support engineer directly inside the administration panel.
Immediate support for critical issues or grading questions.
Submit detailed technical queries and track resolution progress.
During the high-stress final exam collation weeks, we understand that schools cannot afford delays. Gradenest sets up dedicated active-monitoring war rooms with standby engineers to resolve gradebook issues, broadsheet disputes, and report card edits within minutes.
Frequently asked questions about support availability, emergency support, and response times.
Our standard support hours are Monday to Saturday from 7:00 AM to 9:00 PM. Emergency support channels remain open 24/7 during final exam weeks.
The fastest way to report a bug is through our Live Chat or the WhatsApp group assigned to your school. You can also open a support ticket.
Yes. Premium and enterprise subscribers are assigned a dedicated customer success manager with direct phone line access.
Yes. If necessary, our support engineers can hop on Google Meet, Zoom, or TeamViewer to guide your staff through calculations or imports.
Join hundreds of schools already using Gradenest to save time, eliminate errors, and improve academic outcomes.